In the unlikely event that any product from Power Pole fails to work within the 1-year limited warranty period due to a defect in workmanship or materials, we will, at our discretion, replace your product with the same or similar product, or send you parts to correct the issue.
Valid Warranty Claims
Warranty claims must be made within 1 year of the date of original purchase. The product in question must be registered with Power Pole during this 1-year period, and a valid proof of purchase (store receipt, online order confirmation, credit/debit card transaction line) is required.
The warranty covers manufacturing defects only. It does not cover normal wear and tear of parts, personal preferences, damage caused by misuse, loss, abuse or negligent handling. It also does not apply to any unit that has been subject to tampering.
What to do with the defective item
Power Pole does not require that the defective item be returned. In certain instances, you may be asked to return the item. However, we do ask that you dispose of the item in a responsible manner, and in accordance with your local guidelines.
Due to the intimate and personal nature of the products, we do not have any kind of satisfaction guarantee and no medical claims are implied or warranted by the use of this product.
Power Pole products are not intended for medical use and have not been clinically tested. Discontinue use if any pain, irritation or discomfort occurs. To avoid injury or aggravation of pre-existing conditions, this device should not be used on swollen or inflamed areas or skin.
Replacement Item Information
Power Pole reserves the right to send you a comparable replacement item should the defective item not be available. Additionally, replacement items DO NOT come with the same 1-year warranty. Power Pole is under no obligation to replace a replacement item should you experience further issues.
Online Product Registration and Warranty Claim Form
To ensure your Power Pole item’s authenticity for warranty eligibility, we require you register it with us online using the form below.